Techniques and Handling Methods Suggested
The training techniques and behaviour modification methods suggested or shown to be used by Believe In Magic Dog Training & Behaviour are designed to be kind, fair and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer/ behaviourist) are not to be used.
Payment, Refunds and Cancellations
Any Webinar or Online Course must be paid for at the point of booking.
Statutory 14 Day Consumer Contract Regulations
If you choose to cancel a booking within 14 calendar days of receiving your booking confirmation, you are entitled to a full refund. Usually, you can cancel by clicking on the appropriate button in the booking confirmation email. However, if this is not possible, you would prefer to communicate with us first or there are any problems, please get in touch with us ([email protected]) and we will cancel the booking for you and issue your refund.
Cancellations, re-arranged bookings and refunds in circumstances outside the 14 day cancellation period are subject to the terms and conditions as set out below, in accordance with our standard terms. For the avoidance of doubt, the cancellation period will expire after 14 days from the date of the order confirmation.
If you are booking services to start within 14 days (i.e. within the statutory cancellation period), we will require express permission from you to start providing the service before the cancellation period ends. You can grant this permission by accepting our Terms and Conditions during the booking process. If you subsequently decide to cancel the contract partway through a package, you will be liable to pay us an amount detailed in our Standard Cancelation Policy below at the point you communicated your decision to cancel, in comparison to full coverage of the contract.
You will not have the right to cancel a contract where the services have been fully performed.
Standard Cancellation and Refund Policy
Webinars / Online Courses
(a) If you work through the first module of an online course are not totally happy with it, then we will refund your money. Unless stated otherwise you request needs to have been submitted within 7 days of the course starting or within the Statutory 14 days after purchase.
I believe in our training and courses and thousands of dogs and their guardians have experienced fantastic support, guidance and results from investing in our training and courses. This type of progress requires that you follow the course and do the work. You must demonstrate that you have participated in the Course by accessing course content and starting the methods before requesting cancellation of your course and refund. We may request the submission of completed worksheets, activities and exercises in considering your refund request. A change of mind does not constitute a valid reason for cancellation and request for a refund. In considering your refund we may also charge an admin fee at our discretion.
(a)Requests for refunds must be made in writing to me within the defined refund period as listed above at [email protected]
(b) If you receive your money back you must delete every copy of the product that you have downloaded as well as copies you have placed on other devices or media.
Tickets to Live Webinars are non-refundable but are completely transferable. If you would like your ticket to be transferred to someone else, please email their full name and email address to [email protected] no less than 2 working days prior to the event.
Live Webinars: Believe In Magic Dog Training & Behaviour reserves the right to change the event at any time, this includes time and date. In the unlikely event that this will happen, every effort will be made to ensure a Live Webinar of an equivalent topic and standard on a similar day and time to the originally planned webinar.
Online Group Classes
Standard Cancellation and Refund Policy
Payment in full is required when booking a place in a group training class unless otherwise agreed. After the statutory cancellation period (see above), this payment is non-refundable. Occasionally, where a client is unable to take up their reserved place on a course, their credit may be transferred to another suitable class/ service; this is at the sole discretion of Believe In Magic Dog Training & Behaviour and will be dependent on us having another client to fill your place. We are unable to offer any refunds on missed sessions but you will receive the recording and handouts with step by step guides on the behaviours taught within the course for which you have paid, whether you attended or not.
Believe In Magic Dog Training & Behaviour reserves the right to prohibit entry or eject any person from the Webinar based on behaviour deemed inappropriate by Believe In Magic Dog Training & Behaviour staff and/or its agents and others working under its authority.
Engagement and Commitment
By consulting Believe In Magic Dog Training & Behaviour with regard to your dog’s behaviour, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency, in line with the pledge set out below. The pledge (below) sets out the responsibilities of both parties and is a gesture of your commitment to, and understanding of, the process which you are undertaking.
Disclaimer and Waiver of Liability
I understand that working with dogs and modifying behaviour poses a risk of injury. I agree to ensure that necessary steps are taken at all times to prevent injury to myself, my dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger aggressive behaviour. I agree to indemnify and hold harmless Believe In Magic Dog Training & Behaviour (Eryn Martyn-Godfrey) against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation or course and when implementing suggested techniques with my dog(s).